As mentioned in my previous blog, the average person spends more time with work colleagues than they do with their friends and loved ones.
Furthermore we live in a society that is increasingly managerial and obsessed with abstract concepts of professionalism.
There’s a big difference between being professional and getting your work done to a high standard versus the appearance of being professional. Since the former is hard to do, most people tend to attach great importance to the latter.
It’s easy to appear professional. You wear the correct uniform. You keep workplace conversation revolving around banal topics and you pretend that what you are doing is serious business even if it amounts to pointless paper-pushing.
To show just how much you’ve sold out to corporate artifice, its best to talk about corporate brands.
I once walked into an office where the conversation concerned which store-bought frozen French fries were best: McCain brand or Green Giant.
My initial response was “Who gives a flying fuck?” Even if I did care about the quality of French fries I hardly consider it a subject worth discussing in a corporate environment! What does it matter? Furthermore, if you’re attempting to sound like a food connoisseur, why the flying fuck would you buy pre-made frozen fucking French fries?! If you’re serious about food quality, by goddamned bag of potatoes, cut them up and fry or bake the motherfuckers until they satisfy your palette.
But that might be too difficult for most “professional” people.
Regarding the workplace conversation in question, my attitude was deemed “unprofessional” as was my response to that rebuke. When I pointed out that while human characteristics like humour, joy, hard-work and efficiency were frowned upon in that particular workplace, jaws dropped open like marionettes. If we were so “professional” I argued, why were we not discussing the company’s future prospects? Why were we not formulating ways to improve our processes so that we could better achieve our goals as individuals and as a company? There, where humour was viewed with suspicion, why in such a supposedly serious work-place were my daily goals and targets being impacted by straight-faced discussions about irrelevance?
No one could give me an answer. To be fair, looking back at that episode, it occurred to me that my colleagues might have been trying to make the best out of a shitty situation – but I doubt it. Lacking in imagination as most “professionals” are, my colleagues had mistaken process and etiquette for substance and productivity.
I don’t consider myself the smartest person in the world. Like everybody else I’ve done some pretty dumb shit in my time and chances are I’ll probably do more dumb shit throughout the course of my life. I’m also a goal-oriented person. I go to work so that I can achieve something banal so that I can earn money and have available time to spend with friends, loved ones, my many interests like writing – all of which are far more important to my life than wage slavery. My vision of the workplace is more humanist than professional and I think it makes me a better leader.
Yeah, you read that right. The guy mouthing off about motherfucking frozen French fries holds a position of authority at his job.
But bear with me for a moment. Which is better: actual achievement or the appearance of achievement?
Some might argue that true professionalism calls for a balance between the two but I simply call that common sense. On top of that most professionals in recent decades don’t really achieve anything concrete. Managers especially.
The late Peter Drucker in his seminal work Principles of Management argued that managers are key to the healthy functioning of a business. But he wrote that book back in the 1950’s when managers actually knew shit! In fact they knew a lot of shit because they did a lot of shit! Most CEOS in the 50’s and 60’s had engineering degrees. They could actually build things, unlike the dense motherfuckers with MBAs found in most boardrooms today.
The process of building something useful, especially when that construction involves contributions by other people forces the individual to learn about humanity- theirs and that of others. Management training courses treat human beings as abstracts and while I’ve met a lot of unimaginative, stupid and soulless people during my life, none of them were abstract! They had flesh and bones, hopes and dreams, prejudices and vices. The best people I ever worked with and for were first human and humane, and professional second. More importantly they got shit done and I never recall having conversations with them about frozen fucking French fries.
I don’t take myself all that seriously and I’m baffled by anyone who takes themselves seriously. Serious people are usually seriously fearful people. They seriously distrust those around them and in a workplace that leads to serious discord and unhappiness for everyone involved. Serious people claim to be realist but above all they are obsessed with abstract protocols that don’t matter for shit in the real world. In every job there are people who believe that the process of the company is more important than the company’s goals. They place a huge emphasis on numbers and methods, particularly when those methods suit their delusions of importance. There’s something pathetic about someone ascribing moral virtue to pointless protocol. I know I’m being harsh here, but if you are someone whose life revolves around basking in the reflected glory of abstract nonsense not of your own making, then you’re a fucking loser!
I’ve never formally studied how to be a leader because truth be told, I don’t care for authority. I accept that some authority must exist in the world, but I demand that said authority be wielded with kindness, generosity and vision as well as resolve and common sense. If that doesn’t occur, I’m inclined to tell said authority to fuck off.
Tyrants tend to be fearful people who distrust others. A practical dimension of management leadership is the ability to delegate. But how can you delegate effectively if you don’t trust the people you work with? In addition how can you ensure that the work you delegate will be done well, if you’re an asshole to your staff?
Call it laziness on my part, but I’d much rather work with people who want to work with me and who will own their responsibilities without bullshit, then work with people I have to micromanage. I’ve got better shit to be doing with my time!
Another important dimension to successful leadership is one’s acceptance that from time to time you’re going fuck things up. I make mistakes because I’m human and flawed. Consequently I’d rather have my staff feel that they can make their voices heard before letting me lead them down the road to Fuck-up-istan and its capital, Disaster-Town. As Master Splinter would say, the teacher must also learn from the student.
At the end of the day, we need to hold genuine respect for one another first as human beings and as employees second. I’ll never be a parental figure to any of my staff or liked by everyone, but I’m pretty confident that even those who dislike me understand that I try to be fair, even when I’m less than perfect.
Over the years I’ve been told by others that I need to moderate my work-place conduct and in some cases they were right. Overall, I aspire to an approach that would please both Peter Drucker and the cartoonist Scott Adams: I get my work done but I have fun doing it because when it comes to work, you have to get your life back any way you can.
Though I’m nowhere near as intense as the fictional character Malcolm Tucker from BBC’s The Thick of It I must confess that a small part of me views him as spirit animal. It’s not the psychotic anger or the bullying aspects of the character that appeal to me but the no-bullshit approach concerning etiquette combined with his cynical understanding of the shallowness of work and society resonates with me. Most of all, I find him hilarious.
A warning to anyone about to view the following link: There’s a lot of adult content so for the sake of nearby children and snowflakes, you might want to turn the sound down a bit.
I don’t really care!
The Best of Malcolm Tucker